Clinical Resources, LLC is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Clinical Resources complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Clinical Resources support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Clinical Resources, LLC, provides the customer a written description of the following service features.
Employees and Subcontractors
Clinical Resources, LLC provides healthcare personnel as employees and Independent Contractors to various clients and customers, which has been agreed to in advance by the client customer. In addition, Clinical Resources provides healthcare personnel as employees of the company to clients customers. Each client specifies in advance as to the requirements for healthcare personnel as a provision of the contract.
Floating
Assigned Employee/contractors/contractors may only be placed in assignments that match the job duties/role for which Clinical Resources, LLC and/or the client assigns them; if an Assigned Employee/contractor is asked to work in another department or role with the customer, the department or role must be a like department or unit and the float employee/contractor must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employee/contractors/contractors should only be floated to areas of comparable clinical diagnoses, competency and skill requirements.
Competency Review
It is the responsibility of Clinical Resources to conduct and finalize the pre employment assessment of the Assigned Employee/contractor’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of Clinical Resources on-boarding process.
It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee/contractor, relative to the employee/contractor’s ability to perform specific job functions upon completion of employee/contractor’s assignment or shift. Clinical Resources relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee/contractor on an ongoing basis based on the customer’s report of clinical performance.
On-Boarding (Orientation) of Employees/Contractors
Clinical Resources LLC will provide all new employees/contractors with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned employee/contractors/contractors to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of assigned employee/contractor to properly use equipment.
Employees and Independent Contractors
As the provider of staffing services, Clinical Resources will be the employer and/or agent of assigned employee/contractors and shall not by reason of their temporary assignment with the customer through Clinical Resources, LLC become employees/contractors of the customer. At the discretion of its clients, Clinical Resources, LLC reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.
Incident, Error, Tracking System/Complaint Management
Upon notification of Incidents and or Errors and Complaints, Clinical Resources, LLC shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.
Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify Clinical Resources, LLC within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee/contractor and/or Clinical Resources, LLC. Customer agrees to initiate communication with Clinical Resources, LLC whenever an incident/injury report related to the Assigned Employee/contractor is completed
Requirements for Staff Specified
The requirements of staff sent to the customer by Clinical Resources, LLC are to be determined by the customer as part of the written agreement between the two parties. It is Clinical Resources, LLC’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
Staff Matching Requirements
Clinical Resources, LLC shall verify the Assigned Employee/contractor’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee/contractor’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the customer.
The Clinical Resources, LLC office, located in Atlanta, GA, is open Monday through Friday from the hours of 9 a.m. – 5:30 p.m. EST. Our local telephone number is 404-343-7227. Outside of normal business hours, in the event of an emergency please contact us at 888-800-3377.
In the event of an emergency, natural disaster or other uncontrollable event, Clinical Resources, LLC will continue to provide service to you through our corporate network form a location where phones and computers are functional. Clinical Resources, LLC will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Clinical Resources, LLC has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Clinical Resources, LLC corporate office at 404-343-7227. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Clinical Resources, LLC healthcare professionals, which has not been addressed by Clinical Resources, LLC management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at 630.792.5636. Clinical Resources, LLC demonstrates this commitment by taking no retaliatory or disciplinary action against employee/contractors/contractors when they do report safety or quality of care concerns to the Joint Commission.